> For the complete documentation index, see [llms.txt](https://docs.alt.town/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alt.town/help/help-desk.md).

# Help Desk

## Sign in or sign up to Alt.town

<details>

<summary><strong>I don't know how to access my account.</strong></summary>

If you don't know what email address you created your account with, check your email inbox. You should have received a verfication email from Alt.town when you created your account for the first time.

</details>

<details>

<summary><strong>I'm not receiving verification emails from Alt.town.</strong></summary>

Step 1: Make sure your email address is correct.&#x20;

Step 2: Check your spam, trash folders, and other email filters.

Step 3: Allow receiving emails from Alt.town.

If you still have problems with receiving emails, please contact <contact@alt.town> for further assistance.

</details>

<details>

<summary><strong>I cannot sign in with wallet.</strong></summary>

First, have you registered with your email? You’ll need to sign up before you can connect a wallet. \
\
Second, make sure the wallet you're trying to sign in with is the same one you initially connected. \
\
Once linked, a wallet address is permanently tied to your account and cannot be changed.

</details>

<details>

<summary><strong>Can I change my password?</strong></summary>

1. In the app, tap MY on the bottom bar.
2. Tap Settings icon in the top-right corner.
3. Tap Account.
4. Tap Change password.

</details>

<details>

<summary><strong>Can I change my email address?</strong></summary>

Alt.town does not support email address change.

</details>

<details>

<summary><strong>Can I change my wallet address?</strong></summary>

Wallet addresses cannot be changed on Alt.town.&#x20;

If you'd like to use a different wallet, please create a new account.

</details>

***

## Account settings in Alt.town

<details>

<summary><strong>I cannot connect to my wallet for some unknown reason.</strong></summary>

The wallet provider may be temporarily unavailable due to unforeseen circumstances.\
Please try again later using a different device.\
\
If the issue persists, contact your wallet provider directly for further assistance.

</details>

<details>

<summary><strong>Can I change my username?</strong></summary>

You can change your username within 14 days.

1. In the app, tap MY on the bottom bar.
2. Tap the Settings icon in the top-right corner.
3. Tap Account.
4. Tap Profile.

</details>

<details>

<summary><strong>I do not receive any rewards for various registration events.</strong></summary>

We provide rewards after verifying that the information you submitted for various events matches the details used to access the Alt.town app. Please double-check your email and wallet address.\
\
If you’re still experiencing issues with receiving rewards, contact us at <contact@alt.town> for further assistance.

</details>

Learn more about Alt.town, please visit our website and social media.

{% embed url="<https://alt.town>" %}


---

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