Help Desk

Sign in or sign up to Alt.town

I don't know how to access my account.

If you don't know what email address you created your account with, check your email inbox. You should have received a verfication email from Alt.town when you created your account for the first time.

I'm not receiving verification emails from Alt.town.

Step 1: Make sure your email address is correct.

Step 2: Check your spam, trash folders, and other email filters.

Step 3: Allow receiving emails from Alt.town.

If you still have problems with receiving emails, please contact contact@alt.town for further assistance.

I cannot sign in with wallet.

First, have you registered with your email? You’ll need to sign up before you can connect a wallet. Second, make sure the wallet you're trying to sign in with is the same one you initially connected. Once linked, a wallet address is permanently tied to your account and cannot be changed.

Can I change my password?

  1. In the app, tap MY on the bottom bar.

  2. Tap Settings icon in the top-right corner.

  3. Tap Account.

  4. Tap Change password.

Can I change my email address?

Alt.town does not support email address change.

Can I change my wallet address?

Wallet addresses cannot be changed on Alt.town.

If you'd like to use a different wallet, please create a new account.

Account settings in Alt.town

I cannot connect to my wallet for some unknown reason.

The wallet provider may be temporarily unavailable due to unforeseen circumstances. Please try again later using a different device. If the issue persists, contact your wallet provider directly for further assistance.

Can I change my username?

You can change your username within 14 days.

  1. In the app, tap MY on the bottom bar.

  2. Tap the Settings icon in the top-right corner.

  3. Tap Account.

  4. Tap Profile.

I do not receive any rewards for various registration events.

We provide rewards after verifying that the information you submitted for various events matches the details used to access the Alt.town app. Please double-check your email and wallet address. If you’re still experiencing issues with receiving rewards, contact us at contact@alt.town for further assistance.

Learn more about Alt.town, please visit our website and social media.

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